Refund policy
Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Include all original tags and packaging whenever possible.
- Be accompanied by proof of purchase or your order number.
To start a return, please contact us at:
Email: noemiyluis1010@gmail.com
Return Address:
Avenida Cataluña 17, 3.º A, Mont-roig del Camp (Tarragona), España
Once your return request has been reviewed, we will provide you with the instructions required to complete the return.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged during shipping, or you received the wrong product, customers are responsible for the cost of returning the item.
If the return is due to our error or a defective product, we will cover the return shipping costs.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift Cards.
- Any other products that cannot legally be returned under applicable consumer protection laws.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at:
Consumer Rights
This Return & Refund Policy is provided in addition to any mandatory consumer rights that may apply under the laws of your country or region. Nothing in this policy limits or excludes any rights that cannot legally be waived under applicable consumer protection laws.